If you are having problems activating the HighSpeedThai product it is likely that there is some kind of anti-spyware, firewall, or antivirus software on your computer blocking the download process. Please follow the steps below if you are having troubles activating the product.

1. Disable any antivirus / anti-spyware / firewall that you have running.
2. Ensure that you have a recent version of Internet Explorer. The latest version can be downloaded from here : http://www.microsoft.com/windows/internet-explorer/default.aspx
3. Ensure that you have a recent version of Microsoft Media Player. This can be downloaded from here : http://www.microsoft.com/windows/windowsmedia/player/
4. Next, we need to clear out any old corrupted licenses that may be present. To do this we need to browse to the folder c:\documents and settings\All users\DRM. (If you are having troubles getting to this folder, you will need to set your computer to display hidden files. To do this: Open ‘My computer’, and at the top of the screen click on ‘Tools’ and then ‘Folder options’. Now click on the view tab. You now need to check ‘Show hidden files and folders’ and uncheck ‘Hide protected operating system files’. Click ‘Apply’ and then ‘Ok’.)
5. To delete any corrupted licenses and force your computer to re-install the DRM plug-in, we need to delete the contents of the c:\doccuments and settings\All users\DRM folder. If you have downloaded licenses for any other products, please back up the files in this folder before you delete them. To do this, simply move them to another folder on your computer.
6. You should now be able to download the license for the HighSpeedThai product. To start the download process, open the ‘Download License.wma’ file in Microsoft’s Media Player. This file is located in the download license folder.
7. You may be prompted to update your media player, if you are, please press ok to do this.
8. Next you will be presented with a webpage asking for your username, password and activation code. Please enter these details.
9. Once you have done this, you may get a script error. This happens when your browser does not have the correct plug-in installed. Please press ok to this script error. You should now see a message towards the top of the window asking you if you want to download the plug in. Click the message to install the plug-in.
10. You should now see a message saying ‘Success! Click here to download your license’. Please click this and press play at the bottom of the screen.
11. If you are still having troubles please contact us for further assistance.